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Don’t delay your support response time — trust the experts who know your lab equipment the best. With the Unity™ Lab Services Tech Direct service plan, you get up to 50% remote resolution, and an annual preventive maintenance visit, so your work doesn’t have to wait.
The Tech Direct service plan is available for laboratory equipment, including for biosafety cabinets, centrifuges, cold storage, CO2 incubators, and water purification equipment. One-year and multi-year options are available.
|Specifications||Tech Direct Service Plan||Compared to no service plan|
|Remote diagnostic and repair services|
|Unlimited priority access to technical support||•||Limited support|
|Priority remote diagnosis and remote repair, when possible||•||Not available|
|Preventive maintenance services|
|Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year), as applicable||•||Full charges apply|
|Software and firmware updates during preventative maintenance visit as required*||•||Full charges apply|
|On-site corrective services|
|Priority on-site response commitment†||3 business days||Standard response time|
|On-site corrective maintenance||15% discount
Factory-certified parts and labor
|Full charges apply|
|Corrective maintenance repair guarantee||1 year||90 days**|
|Smart connected services‡|
|Real-time 24/7 digital remote monitoring||•||Not available|
|Intelligent health reports with advanced control charting||•||Not available|
|Auto notification sent to technical support experts who quickly identify and resolve issues||•||Not available|
|Loaner equipment, based on availability§||•||Not available|
|Access to Unity Lab Services online knowledge bases||•||Not available|
|Loyalty discount on parts, accessories, and consumables||15% discount||Not available|
|Discount for on-site or institute-based training (where applicable)††||10% discount||Full charges apply|
|Additional services available for purchase|
|Quantifications (IQ/OQ), temperature mapping, and calibration services||10% discount||Full charges apply|
Service plans are currently available in the United States and Europe. Service coverage may vary in certain regions. Please contact your local sales representative for more information about services in your location.
*Guaranteed response time begins once a PO is received and is applicable in the U.S. and Europe. Access restrictions to geographical location, building, or room may invalidate on-site response time commitment. Availability in the U.S. is limited to select cities (subject to change): Ann Arbor; Atlanta; Austin; Baltimore; Boston; Chicago; Cincinnati; Cleveland; Columbus; Dallas; Denver; Des Moines; Detroit; East Bay; El Paso; Hartford; Houston; Indianapolis; Jacksonville; Kansas City; Los Angeles; Madison; Memphis; Miami; Minneapolis/St. Paul; Nashville; New Brunswick, NJ; New York; Orange County; Philadelphia; Phoenix; Pittsburgh; Portland; Raleigh; Richmond; Rochester; Salt Lake City; San Antonio; San Diego; San Francisco; Seattle; St. Louis; Tampa; Washington, D.C. Please contact your local sales representative for more information about services in your location.
**When not under a service plan, corrective maintenance repair guarantee can vary by country
†Upgrades to new versions of software are not included
‡Only available with DeviceLink-enabled equipment
§Loaner equipment is subject to availability in an accessible service depot
††Discount for on-site or institute-based training where applicable