Scientific Equipment Support Plan Options

Every lab is different so we offer 5 different support plan options to provide you with the support level that best meets the needs of your lab. Our service engineers are consistently among the best rated, helping us earn a top spot among the Fortune 500 Top 5 in the scientific industry. As part of the Thermo Scientific organization, we are the world leader in serving science and we have the largest team of experts to help you succeed.

Choice backed by expertise – that's the Unity Lab Services difference.

Support Plan

Description

Critical

Specifically designed to support critical operations that require high sample throughput and absolute maximum operation time. Best for instruments that are utilized as key components of manufacturing, production, or quality control processes

Extended Warranty

Purchased with an instrument, this support plan is designed for sustained operations and delivers an essential blend of hardware and software support that will help boost productivity

Essential

Following an instrument’s warranty period, this support plan is an extension of the Extended warranty, and offers the same essential blend of hardware and software support to sustain operations with productivity savings

Limited

An affordable option that delivers predictive and preventive maintenance services with the added assurance of an additional on-site visit

Proactive

Ideal for maintaining a proactive maintenance strategy with one preventive maintenance visit per annum.

 

  Critical Extended
Warranty1
Essential Limited Proactive
Onsite Preventive Maintenance 2 2
Preventive Maintenance Parts Kits 2 2
Unlimited Priority Telephone Support
Firmware/Software Updates
Service History Tracking
Priority Onsite Service Response Time 2 day 3 day 3 day 5 day  
Onsite Visits – Labor & travel unlimited unlimited unlimited one  
Factory-Certified Parts 2 3  
Technical Reviews    
Priority Technical Support Coverage    
Discounted Service Products4    
Incidental Consumables        
Instrument Relocation Services        
95% Instrument Uptime Guarantee        
Designated Account Manager        
Instrument Usage Rate High H-M H-M M-L Low
  Contact us to request more information or for a personalized quote.

Don't see what you need? Contact us to discuss additional options that are more customized for your needs.

1 Extended Warranty Plan is available at the point of instrument sales, only.

2 These items can be removed from the original plans.

3 For one visit.

4 Includes Training Courses. Service products must be purchased during the contract coverage period.