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Meet the service professionals of Unity™ Lab Services. Get to know a few of our 2,000+ support specialists and field service engineers and find out how this team behind our heart of service is helping labs get up and running faster every day.
Listen to a team member explain how you can benefit from adding an Unity Lab Services extended warranty or service plan to complement a new instrument purchase. (2 min.)
Hear from Technical Support Specialist Scott Davidson about how Digital Remote Support is used to resolve instrument issues immediately and remotely more than 35% of the time without requiring an on-site visit. (7 min.)
See how factory-trained field service engineers perform operational qualification on Thermo Scientific™ instruments to help support compliance and quality management. (3 min.)