Trusted advisors

Meet the service professionals of Unity™ Lab Services. Get to know a few of our 2,000+ support specialists and field service engineers and find out how this team behind our heart of service is helping labs get up and running faster every day.

Top 3 reasons to consider service beyond a factory warranty

Listen to a team member explain how you can benefit from adding an Unity Lab Services extended warranty or service plan to complement a new instrument purchase. (2 min.)

Digital Remote Support keeps labs running smoothly

Hear from Technical Support Specialist Scott Davidson about how Digital Remote Support is used to resolve instrument issues immediately and remotely more than 35% of the time without requiring an on-site visit. (7 min.)

Operational qualification for instrument compliance

See how factory-trained field service engineers perform operational qualification on Thermo Scientific™ instruments to help support compliance and quality management. (3 min.)