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Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity™ Lab Services lab equipment service plans offer a 50% faster response and up to 50% remote resolution when compared to customers without a service plan.
Service plan customers also get priority access to our original equipment manufacturer (OEM) trained and certified technical specialists through enhanced remote support tools — you’ll get front-of-the-line service from our experts who know your equipment best. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.
Finally, our service plans ensure you receive annual preventive maintenance to help increase equipment uptime, so you can feel confident that your equipment is performing according to specifications.
The following lab equipment service plans are available for a variety of products, including biosafety cabinets, centrifuges, cold storage, CO2 incubators, water purification equipment and more. One-year and multi-year options are available for service plans. Total Care Warranty is valid for the duration of the factory warranty.
Specifications | Tech Direct service plan |
Total Care service plan & Total Care warranty | Factory Warranty | Compared to no service plan |
---|---|---|---|---|
On-site corrective services | ||||
Priority on-site response commitment* | 3 business days | 2 business days | Standard response time | Standard response time |
On-site corrective maintenance | 15% discount | • | • | Full charges apply |
Corrective maintenance repair guarantee | 1 year | 1 year | Equipment warranty | 90 days |
Remote diagnostic and repair services | ||||
Unlimited priority access to technical support | • | • | • | Limited support |
Priority remote diagnosis and remote repair, when possible | • | • | • | Limited support |
Preventive maintenance services | ||||
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year), if applicable |
• | • | Not available | Full charges apply |
Software and firmware updates during preventive maintenance as required† |
• | • | Not available | Full charges apply |
Smart connected services‡ | ||||
Real-time 24/7 digital remote monitoring | • | • | Not available | Not available |
Intelligent health reports with advanced control charting | • | • | Not available | Not available |
Auto notification of technical support experts to quickly identify and resolve issues |
• | • | Not available | Not available |
Value-added services | ||||
Loaner equipment, based on availability§ | • | • | Not available | Not available |
Loyalty discount on parts, accessories, and consumables | 15% discount | Included | Not available | Not available |
Access to Unity Lab Services online knowledge bases | • | • | Not available | Not available |
Discount of on-site or institute-based training, where applicable|| | 10% discount | 10% discount | Not available | Full charges apply |
Additional services available for purchase | ||||
Qualification and calibration services | 10% discount | 10% discount | Not available | Full charges apply |
*Guaranteed response time from receipt of PO. Available in select locations: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
†Upgrades to new versions of software not included
‡Only available with device link enabled products
§Loaner product subject to availability
||May not be available in all locations
Request a quote for one the plans above
Download the Tech Direct service plan specification sheet
Download the Total Care service plan specification sheet
Download the Total Care warranty specification sheet
Don’t see what you need? Contact us to discuss additional options that are more customized for your needs.