Protect your vaccine cold storage equipment with a Total Care Service Plan. Learn More

Laboratory equipment service plans

Maintenance and rapid repair solutions for a productive lab

Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity™ Lab Services lab equipment service plans offer a 50% faster response and up to 50% remote resolution when compared to customers without a service plan.

Service plan customers also get priority access to our original equipment manufacturer (OEM) trained and certified technical specialists through enhanced remote support tools — you’ll get front-of-the-line service from our experts who know your equipment best. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.

Finally, our service plans ensure you receive annual preventive maintenance to help increase equipment uptime, so you can feel confident that your equipment is performing according to specifications.

The Unity Lab Services Advantage — superior quality service to get you up and running faster

The following lab equipment service plans are available for a variety of products, including biosafety cabinets, centrifuges, cold storage, CO₂ incubators, water purification equipment and more. One-year and multi-year options are available for service plans. Total Care Warranty is valid for the duration of the factory warranty.

Specifications	Tech Direct service plan	Total Care service plan & Total Care warranty	Factory Warranty	Compared to no service plan
On-site corrective services
Priority on-site response commitment*	3 business days	2 business days	Standard response time	Standard response time
On-site corrective maintenance	15% discount	•	•	Full charges apply
Corrective maintenance repair guarantee	1 year	1 year	Equipment warranty	90 days**
Remote diagnostic and repair services
Unlimited priority access to technical support	•	•	•	Limited support
Priority remote diagnosis and remote repair, when possible	•	•	•	Limited support
Preventive maintenance services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year), if applicable	•	•	Not available	Full charges apply
Software and firmware updates during preventive maintenance as required^†	•	•	Not available	Full charges apply
Smart connected services^‡
Real-time 24/7 digital remote monitoring	•	•	Not available	Not available
Intelligent health reports with advanced control charting	•	•	Not available	Not available
Auto notification of technical support experts to quickly identify and resolve issues	•	•	Not available	Not available
Value-added services
Loaner equipment, based on availability^§	•	•	Not available	Not available
Loyalty discount on parts, accessories, and consumables	15% discount	Included	Not available	Not available
Access to Unity Lab Services online knowledge bases	•	•	Not available	Not available
Discount of on-site or institute-based training, where applicable^††	10% discount	10% discount	Not available	Full charges apply
Additional services available for purchase
Quantifications (IQ/OQ), temperature mapping, and calibration services	10% discount	10% discount	Not available	Full charges apply

Service plans are currently available in the United States and Europe. Service coverage may vary in certain regions. Please contact your local sales representative for more information about services in your location.

*Guaranteed response time begins once a PO is received and is applicable in the U.S. and Europe. Access restrictions to geographical location, building, or room may invalidate on-site response time commitment. Availability in the U.S. is limited to select cities (subject to change): Ann Arbor; Atlanta; Austin; Baltimore; Boston; Chicago; Cincinnati; Cleveland; Columbus; Dallas; Denver; Des Moines; Detroit; East Bay; El Paso; Hartford; Houston; Indianapolis; Jacksonville; Kansas City; Los Angeles; Madison; Memphis; Miami; Minneapolis/St. Paul; Nashville; New Brunswick, NJ; New York; Orange County; Philadelphia; Phoenix; Pittsburgh; Portland; Raleigh; Richmond; Rochester; Salt Lake City; San Antonio; San Diego; San Francisco; Seattle; St. Louis; Tampa; Washington, D.C. Please contact your local sales representative for more information about services in your location.
**When not under a service plan, corrective maintenance repair guarantee can vary by country
^†Upgrades to new versions of software are not included
^‡Only available with DeviceLink-enabled equipment
^§Loaner equipment is subject to availability in an accessible service depot
^††Discount for on-site or institute-based training where applicable

Request a quote for one the plans above

Download the Service Plans Overview brochure

Download the Tech Direct service plan specification sheet

Download the Total Care service plan specification sheet

Download the Total Care warranty specification sheet

Don’t see what you need? Contact us to discuss additional options that are more customized for your needs.