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USA phone for analytical instruments: 888-860-5227, Option 3
USA phone for laboratory equipment: 1 888-860-5227, Option 3, then 1
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Service plans for Thermo Scientific analytical instruments and laboratory equipment
When you depend on the performance of your lab instruments and equipment, you can count on the Unity™ Lab Services team at Thermo Fisher Scientific to provide superior quality service that keeps your lab productive and running smoothly.
Superior quality service plans reduce downtime and get you up and running faster
We understand that there’s no time for downtime and that getting you up and running quickly is critical to your lab’s success. Our service plans are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership.
All service plans for Thermo Scientific™ analytical instruments and laboratory equipment include:
- Proactive, regular preventive maintenance (PM) to increase the life of your instrument, maximize uptime, and help maintain your instrument’s peak performance
- Unlimited, enhanced technical support and digital remote support tools for faster troubleshooting, diagnosis, and remote resolution in more than 35% of cases
- Priority, on-site repair response times to meet your needs. On average, we get to our service plan customers in half the time compared to those without a plan.
Top 3 reasons to consider service beyond the factory warranty
Hear how you can benefit from adding a service plan to a new instrument purchase.
*Internal records suggest that proactive, annual preventive maintenance can reduce the number of instrument repairs by up to 50% and decrease instrument downtime by as much as 30% when compared to ad hoc time and materials repair visits.
Whether you just purchased a new instrument and require installation, or you need services beyond the factory warranty such as preventive maintenance (PM), qualifications (IQ/OQ), or spare parts, we offer a portfolio of service plans that goes beyond repair to responsive care—to meet your lab’s specific needs and budget, and to ensure optimal performance of your investment for years to come.
Choose a plan that best fits your needs
Learn more about our service plan options for the following Thermo Scientific analytical instruments:
- Mass spectrometry
- Chromatography
- Trace elemental analysis
- Molecular spectroscopy
- Sample preparation
- Discrete industrial analysis
Learn more about our service plan options for the following Thermo Scientific laboratory equipment:
- Biological safety cabinets and clean benches
- Centrifuges, freeze dryers, and shakers
- CO2 incubators, environmental chambers, and ovens
- Microplate instrumentation and pipettes
- Refrigerators, freezers, and ultra-low-temperature (ULT) freezers
- Water purification systems and water baths