World-class service for instruments and equipment

When you invest in Thermo Scientific™ analytical instruments and laboratory equipment, you not only benefit from top-quality product performance, you also enjoy peace of mind and maximum uptime from world-class service solutions provided by Unity™ Lab Services (part of Thermo Fisher Scientific).

Exclusive service advantages

All warranty and service plan customers are exclusively entitled to service advantages that are unavailable to customers without a service plan.

Rigorous prioritization

As our priority, customers with a service plan are first in line from every perspective and are prioritized for:

Unlimited access to Enhanced Technical Support
On-site scheduling with field service experts
Any parts required for corrective maintenance

Customers without a service plan are placed in a queue and assisted on a first come, first served basis after our service plan customers receive assistance.

Get priority status. Contact us about service plans.

Remote service and resolution

Customers with service plans receive Enhanced Technical Support with access to Digital Remote Support tools that assist in resolving 35% of instrument issues remotely. Remote resolution helps you reduce downtime and costs associated with on-site response. If your issue cannot be resolved remotely, our technical support experts, equipped with Digital Remote Support tools, will quickly and comprehensively diagnose your issue, order necessary parts, and schedule a field service engineer to visit your facility. Your engineer will arrive prepared and able to fix your instrument or equipment efficiently.

Learn more about remote services

Unlimited access to service experts

Unity Lab Services field service engineers have, on average, more than 18 years of experience maintaining and servicing instruments and equipment. Additionally, our technical support experts are field-trained, certified professionals who deliver a premium quality technical support experience. Our organization of more than 2,000 highly trained service professionals is ready to assist you.

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Global reach with a proven track record

Rest assured that no matter where you are, you can get the service you need for your analytical instruments or laboratory equipment. For more than 50 years, Unity Lab Services has been providing world-class service around the globe. Our service professionals are located in 23 countries and are ready to get your lab up and running faster.

Contact us wherever you are in the world

Tiered service plans

To meet our customers’ varied needs, Unity Lab Services, offers expertly designed, tiered service plan options that are customizable with add-ons, including compliance services and additional preventive maintenance. Find a plan that fits your needs.

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Preventive services for reduced downtime

Preventive service is crucial to the longevity and performance of your instruments and equipment. The main reason you experience 30% less downtime when you have a service plan is because all Unity Lab Services plans come with annual preventive maintenance (PM) to keep your instruments and equipment running at peak performance and available when you need them. Regularly scheduled PMs and routine inspections can proactively identify and resolve issues before they impact performance. This helps ensure sample integrity and accuracy of analytical results while increasing the probability that operational qualifications will pass required specifications.

See preventive service options

Dependable compliance services

Ensuring regulatory compliance is essential for the operation of labs in regulated environments. Compliance services verify and document that instruments and equipment are installed, operating, and performing according to manufacturer specifications and user requirements. As an original equipment manufacturer (OEM) service organization within Thermo Fisher Scientific, Unity Lab Services qualification and calibration services ensure your instruments and equipment meet global standards. Our full range of compliance capabilities provide improved productivity, single-vendor convenience, a no-charge requalification guarantee for instruments on qualifying service plans, and comprehensive documentation.

Installation qualification (IQ)
Operational qualification (OQ)
Calibration services