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All warranty and service plan customers are exclusively entitled to service advantages that are unavailable to customers without a service plan.
As our priority, customers with a service plan are first in line from every perspective and are prioritized for:
Customers without a service plan are placed in a queue and assisted on a first come, first served basis after our service plan customers receive assistance.
Customers with service plans receive Enhanced Technical Support with access to Digital Remote Support tools that assist in resolving 35% of instrument issues remotely. Remote resolution helps you reduce downtime and costs associated with on-site response. If your issue cannot be resolved remotely, our technical support experts, equipped with Digital Remote Support tools, will quickly and comprehensively diagnose your issue, order necessary parts, and schedule a field service engineer to visit your facility. Your engineer will arrive prepared and able to fix your instrument or equipment efficiently.
Unity Lab Services field service engineers have, on average, more than 18 years of experience maintaining and servicing instruments and equipment. Additionally, our technical support experts are field-trained, certified professionals who deliver a premium quality technical support experience. Our organization of more than 2,000 highly trained service professionals is ready to assist you.
Rest assured that no matter where you are, you can get the service you need for your analytical instruments or laboratory equipment. For more than 50 years, Unity Lab Services has been providing world-class service around the globe. Our service professionals are located in 23 countries and are ready to get your lab up and running faster.
To meet our customers’ varied needs, Unity Lab Services, offers expertly designed, tiered service plan options that are customizable with add-ons, including compliance services and additional preventive maintenance. Find a plan that fits your needs.
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