Get special pricing on the COVID Total Care plan

Protect your vaccine supply with 24/7 priority support

Reliable cold storage systems are crucial to the safety and effectiveness of a vaccine. For a limited time, you can purchase the COVID Total Care service plan at a special price and receive unparalleled service and support for your vaccine cold storage equipment through Unity™ Lab Services, part of Thermo Fisher Scientific.

Our knowledgeable team of engineers and technical support specialists are experts at maintaining your Thermo Scientific™ cold storage equipment. From 24/7 priority call support to our on-site response commitment, you’ll be able to operate with the assurance that your facility’s cold storage equipment is running smoothly.

Technical support | Vaccine cold storage resources

Store and distribute vaccines with confidence

Count on the COVID Total Care service plan for safer storage and distribution of critical COVID-19 vaccines. Available as a warranty upgrade for newer equipment or a post-warranty service plan for older equipment, you’ll receive the following:

24/7 priority phone support for COVID-19 vaccine storage providers
Faster troubleshooting, diagnosis, and up to 50% remote resolution
Two-business-day, on-site target for corrective maintenance and repairs*
Comprehensive remote monitoring to meet DDL requirements
Auto notification to technical support experts for proactive resolution**
Annual preventive instrument maintenance for increased uptime
Loaner equipment for use as available
Health check to ensure equipment is running to specification
Unlimited priority access to OEM-trained and certified lab equipment technicians
Calibration and temperature mapping services available

24/7 technical support

For technical support call 800-438-4851

Resources

*Only available in select cities.
**Only available with device link enabled TSX ULT Freezers.

This promotion is only open to customers who purchase a COVID Total Care Warranty or Service Plan for qualifying Thermo Scientific cold storage equipment for COVID-19 vaccine storage and distribution. Determination of eligibility is at the sole discretion of Unity Lab Services. Discount will apply to qualifying orders received by Unity Lab Services no later than June 30, 2021. Customer can use this discounted service plan for a duration of one year from the contract start date. Discount applies to list price of Total Care Warranty and Service Plans in effect at the time the order is received by Unity Lab Services. Customer acknowledges that this offer may include a discount or other price reduction that must be properly and accurately accounted for and reported by customer in accordance with all federal and state laws, including without limitation the federal anti-kickback law (42 C.F.R. § 1320a-7b(b)(3)(A)) and regulations thereunder (42 C.F.R. §1001.952(h)). This promotion cannot be combined with other discounts or promotions. Offer void where prohibited, licensed or restricted by federal, state, provincial, or local laws or regulation or agency/institutional policy. Other restrictions may apply.