Digital Remote Support keeps labs running smoothly

Hear from Technical Support Specialist Scott Davidson about how Digital Remote Support is used to resolve instrument issues immediately and remotely more than 35% of the time without requiring an on-site visit. (7 min.)


Digital Remote Support (DRS) is included in all service plans. With DRS, you get:

  • Real-time audio, video, and chat
  • Instrument and computer troubleshooting via remote diagnostics
  • Enhanced remote support using augmented reality
  • On-screen collaboration and session transfer
  • Drag-and-drop file transfer
  • Reboot and reconnect capability

Learn more about our service plans