|Enterprise Solutions||Instrument Services||Parts & Consumables||Support||Training||About Us||Contact Us|
Every lab is different so we offer 5 different support plan options to provide you with the support level that best meets the needs of your lab. Our service engineers are consistently among the best rated, helping us earn a top spot among the Fortune 500 Top 5 in the scientific industry. As part of the Thermo Scientific organization, we are the world leader in serving science and we have the largest team of experts to help you succeed.
Choice backed by expertise – that's the Unity Lab Services difference.
|Onsite Preventive Maintenance||2||2|
|Preventive Maintenance Parts Kits||2||2|
|Unlimited Priority Telephone Support|
|Service History Tracking|
|Priority Onsite Service Response Time||2 day||3 day||3 day||5 day|
|Onsite Visits – Labor & travel||unlimited||unlimited||unlimited||one|
|Priority Technical Support Coverage|
|Operational Handling Error Coverage|
|New Operator Assessment|
|Discounted Service Products4|
|Instrument Relocation Services|
|95% Instrument Uptime Guarantee|
|Designated Account Manager|
|Instrument Usage Rate||High||H-M||H-M||M-L||Low|
|Contact us to request more information or for a personalized quote.|
Don't see what you need? Contact us to discuss additional options that are more customized for your needs.
1 Extended Warranty Plan is available at the point of instrument sales, only.
2 These items can be removed from the original plans.
3 For one visit.
4 Includes Training Courses. Service products must be purchased during the contract coverage period.