Scientific Equipment Support Plan Options

Every lab is different so we offer 5 different support plan options to provide you with the support level that best meets the needs of your lab. Our service engineers are consistently among the best rated, helping us earn a top spot among the Fortune 500 Top 5 in the scientific industry. As part of the Thermo Scientific organization, we are the world leader in serving science and we have the largest team of experts to help you succeed.

Choice backed by expertise – that's the Unity Lab Services difference.

Contact us to request more information or for a personalized quote.

	Critical	Extended Warranty1	Essential	Limited	Proactive
Onsite Preventive Maintenance		2	2
Preventive Maintenance Parts Kits		2	2
Unlimited Priority Telephone Support
Firmware/Software Updates
Service History Tracking
Priority Onsite Service Response Time	2 day	3 day	3 day	5 day
Onsite Visits – Labor & travel	unlimited	unlimited	unlimited	one
Factory-Certified Parts			2	3
Technical Reviews
Priority Technical Support Coverage
Operational Handling Error Coverage
New Operator Assessment
Discounted Service Products4
Incidental Consumables
Instrument Relocation Services
95% Instrument Uptime Guarantee
Designated Account Manager
Instrument Usage Rate	High	H-M	H-M	M-L	Low
	Contact us to request more information or for a personalized quote.

Don't see what you need? Contact us to discuss additional options that are more customized for your needs.

¹ Extended Warranty Plan is available at the point of instrument sales, only.

² These items can be removed from the original plans.

³ For one visit.

⁴ Includes Training Courses. Service products must be purchased during the contract coverage period.