Comprehensive service to get you up and running faster

Essential Instrument Service Plan and Extended Warranty

When you depend on the performance of your lab instruments, you can count on the Unity™ Lab Services team at Thermo Fisher Scientific to provide superior quality service that keeps your lab productive and running smoothly. With our popular Unity Lab Services Essential Service Plan and Unity Lab Services Extended Warranty, when your instrument needs service, we’ll get you up and running faster with 50% faster response times and 30% less instrument downtime compared to customers without a service plan.

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Essential Service Plan and Extended Warranty highlights

  • Three-business-day, on-site response target for corrective maintenance
  • Proactive annual preventive instrument maintenance that increases uptime
  • Unlimited Enhanced Technical Support with targeted immediate response, featuring advanced
    Digital Remote Support tools and experts that enable faster troubleshooting and diagnosis
  • Off-site resolution of more than 35% of issues with our remote repair services
  • Highly experienced and certified engineers and support staff

Go beyond repair to responsive care

The Essential Service Plan and Extended Warranty are available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.



Specifications Essential Service Plan/
Extended Warranty
On-site corrective services
Priority on-site response time target 3 business days
On-site corrective maintenance (includes factory-certified parts, labor, and travel)
Corrective maintenance during qualification services
Replacement of malfunctioning computers purchased from
Thermo Fisher Scientific and required for operation of the instrument
Industry-exclusive requalification (RQ) included free of charge during
corrective maintenance visit if OQ was added to service plan
Preventive maintenance services
Pre-scheduled, on-site preventative maintenance (PM) and PM parts kit
Software and firmware updates during preventive and corrective maintenance
visits, upon request *
Remote diagnostic and corrective services
Priority remote diagnosis and repair, when possible
Unlimited access to remote support engineers through our latest digital
and augmented reality tools
Value-added services
Priority status technical support with targeted immediate phone response **
10% training discount (where available, upon request)
10% discount on parts, accessories, and consumables (upon request)


Optional services available for purchase
Operational qualification (OQ)
Includes requalification (RQ)
Additional preventive maintenance (PM)

* Upgrades to new versions of software not included
** Monday through Friday during standard business hours

Compare to support without
a service plan
No priority response
Full charges apply, 2- to 6-hour minimum
Full charges apply
Full charges apply
Full charges apply
Full charges apply
Full charges apply
Not available
Not available
Not available
Not available
Not available


Full charges apply

Full charges apply