Employ the Essentials for Success:
Ensure Uptime, Results and Savings


The challenges you face daily—achieving timely, accurate results while minimizing costs—can stand in the way of your ultimate success. So why not get the essentials on your side? When compared to simple corrective maintenance plans, Unity Lab Services Essential Support Plan offers a proven, risk-averse approach to promoting optimal instrument performance and reliable results.

The Essential Support Plan addresses your maintenance challenges by providing the strongest support while eliminating the cost of unplanned corrective maintenance and repairs†. Decrease your risk of downtime, solidify the strength of your results, and gain peace of mind with the Essential Support Plan’s following benefits.

Increase instrument uptime

  • Prioritized onsite services ensure continuity of operations
  • Digitally enhanced remote resolution technologies, including augmented and virtual reality tools, quickly identify and resolve problems

Improve instrument performance

  • Pre-scheduled annual preventive maintenance proactively circumvents unplanned service calls and repairs
  • Regular software updates ensure systems are current and operating optimally

Control costs

  • Budgeting for proactive service eliminates unplanned expenses on corrective maintenance needs
  • Proactive part replacement saves money by utilizing our 10% loyalty discount on parts, accessories and consumables during your active contract period

The comprehensive list of entitlements included with your Essential Support Plan is in the table below. Don’t see what you’re looking for? Compare other support plan options.

Preventive Maintenance Service Support Discounts
  • Annual Onsite Preventive Maintenance Visit
  • Preventive Maintenance Parts Kits
  • Firmware/Software Updates
  • Service History Tracking
  • Technical Reviews
  • Unlimited Priority Telephone Support
  • Priority Technical Support Coverage Including Access to Digital Remote Resolution Technologies
  • Priority Onsite 3-Day Service Response Time
  • Unlimited Onsite Corrective Maintenance Visits (Parts, Labor and Travel Included)
  • 10% Discount on Parts, Accessories and Consumables During Contract Period
  • 10% Discount on Training Courses

Compatible Instrumentation Supported by the Essential Support Plan

Simplify service for your entire lab. Essential support plans apply to Thermo Fisher Scientific technologies and instrumentation.

  • Mass spectrometry (LCMS, GCMS)
  • Chromatography (HPLC/GC)
  • Molecular spectroscopy
  • Elemental analysis (AA, ICP)
  • Dissolution
  • Liquid handling
  • Microplate instrumentation
  • Water purification

Don't see what you need? Contact us to discuss additional options that are more customized for your needs.

*Terms and conditions apply. Instrument pre-inspection is included with the Support Plan entitlement’s first preventive maintenance visit. Any parts or added maintenance required to bring instrument up to standard working order at first PM Service event, which are not part of standard Preventive Maintenance care, are not included in the contract entitlements and will be charged to client as incremental parts and added labor. The Field Service Engineer will provide a quote for incremental parts and labor as needed prior to executing repairs.

This promotion is open to customers in the US and Canada. Discount will apply to orders received by Unity Lab Services no later than July 31, 2019.  Customer can use the discount only once [on one Essential Support Plan contract]. Discount only applies to a maximum of one contract for one instrument.  Customer will receive a 10% discount for instruments within 6-10 years of life and 20% discount for instruments within 0-5 years of life. Instruments exceeding 10 years of age may also be eligible for a discount ranging between 0-10% at the discretion of Unity Lab Services. Discount applies to list price in effect at the time order is received by Unity Lab Services. Cannot be combined with other discounts or promotions.  Offer void where prohibited, licensed or restricted by federal, state, provincial, or local laws or regulation or agency/institutional policy. Other restrictions may apply.

†Exclusions for unlimited parts, labor and travel apply.