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Qualification services for analytical instruments benefit a range of organizations that rely heavily on the operation of instrumentation according to manufacturers’ specifications and standards. These services include robust documentation regarding service performed to support preparation for regulatory audits and are executed by factory-trained service engineers who are experts at resolving issues (or potential issues) as they may arise.
Analytical instruments compliance services
Industry-exclusive, no-charge requalification guarantee*
Unity Lab Services is the only OEM service provider that offers a guarantee and promise to requalify instruments and equipment at no charge if a key component fails while under a qualifying instrument service plan or warranty.
|Initial qualification for new instrument or change of service/status||I need my instrument qualified before I can use it||IQ/OQ|
|Operational qualification at scheduled intervals||I need annual or periodic qualification||PM
|Requalification following corrective maintenance or major change to instrument||I need my instrument qualified to ensure it still operates within OEM specifications after a repair or configuration change||PM
Only Unity Lab Services offers truly comprehensive analytical instrument solutions, including flexible services plans, add-on preventive maintenance, factory-qualified expertise, quality documentation for audit-readiness, corrective maintenance, warranty benefits, and digitally enhanced technical support and service.
*Terms and Conditions
Unity Lab Services Requalification Guarantee: Should your Thermo Scientific instrument or laboratory equipment require a repair while under a qualifying Unity Lab Services instrument service plan or warranty, we will requalify the repaired instrument or equipment at no additional cost. This guarantee does not cover optional repairs, relocations, consumables, or situations where a qualification test is interrupted due to customer intervention, power loss, or other situation out of the control of a factory-qualified field service engineer. Additional terms and conditions apply. All terms and conditions of service contract and factory warranty apply.
Additional Terms & Conditions:
Terms and conditions apply to Thermo Scientific analytical instruments, including mass spectrometry (LSMS, IOMS), chromatography (GC/GCMS, HPLC, IC/SP), trace elemental (ICPMS, ICPOES, AA), molecular spectroscopy, sample preparation, and discrete industrial analyzer (DIA) instruments where the operational qualification (OQ) has been "added on" to a support plan, basic, or extended warranty. Operational qualifications purchased as a billable service or under a factory warranty do not qualify for the no-cost requalification (RQ) and can be purchased à la carte at list price. Third-party instruments under Unity Lab Services contracts or engagements do not qualify for the no-charge requalification guarantee.
For Thermo Scientific laboratory equipment (centrifuges, cold storage equipment, incubators, shakers, and remote monitoring sensors) under a Total Care Service Support Plan, the requalification guarantee is applicable for the duration of the active contract period. For Thermo Scientific laboratory equipment under original product warranty, the no-charge requalification is valid for up to two years following the original qualification service event. Third-party instruments under Unity Lab Services contracts or engagements do not qualify for the no-charge requalification guarantee.