Analytical Instrument Compliance Services

Your key to improving accuracy of scientific results

Analytical instrument systems (including LC, LCMS, GC/GCMS, IC, AA, ICMS, ICP, ICPMS, NIR, Raman, and FT-IR) are vital to your scientific research, drug discovery and development, pharmaceutical quality control, food safety, environmental testing, climate research, and industrial process optimization. Maximize your investment with complete service and support solutions. Unity Lab Services offers qualification services that ensure your critical equipment meets global standards and mitigates the risk of regulatory non-compliances.

We provide compliance services for:

  • Mass spectroscopy (MS, LCMS)
  • Chromatography (GC, GCMS/HPLC)
  • Atomic absorption
  • Inductively coupled plasma
  • Flash
  • FT-IR
  • Raman
  • NIR
  • UV-Vis

Qualification services for analytical instruments benefit a range of organizations that rely heavily on the operation of instrumentation according to manufacturers’ specifications and standards. These services include robust documentation regarding service performed to support preparation for regulatory audits and are executed by factory-trained service engineers who are experts at resolving issues (or potential issues) as they may arise.

Service benefits:

  • Trusted services: 
  • Our field service engineers (FSE) have access to a network of professionals and resources to ensure instrumentation is qualified according to specification. As the original equipment manufacturer (OEM), we know our products better than anyone in the industry and offer an impressive global reach alongside local support.
  • Detailed documentation: Factory-trained technicians have the instrument knowledge to properly perform qualification services and can provide proof of accuracy. Our comprehensive documentation package for regulatory audits provides accurate and detailed information and ensures audit readiness for regulated environments.
  • Efficient service delivery: Our engineers are trained on qualification and instrument maintenance to offer you quality instrument support throughout a unit’s lifecycle. We also support many products from other manufacturers.

Analytical instruments compliance services

  • Installation Qualification (IQ): Documented verification that equipment is installed to manufacturers’ recommendations and/or user requirements.
  • Operation Qualification (OQ): Documented verification that equipment (as installed) is operating as intended to anticipated specifications.
  • Preventive Maintenance (PM): While not technically a qualification service, PM is considered to be a maintenance procedure that brings instruments to “Day 1” condition or as close to it as possible. A typical PM procedure includes inspection, cleanup, replacement of worn parts, tuning, etc. Recommended before all OQ and RQ events to ensure all tests pass within OEM specs.
  • Requalification (RQ): Operational tests performed after a corrective maintenance service or any other major change to the instrument. Depending on the type of repair/change, a full or partial OQ may be required.

Industry-exclusive, no-charge requalification guarantee*

Unity Lab Services is the only OEM service provider that offers a guarantee and promise to requalify instruments and equipment at no charge if a key component fails while under a qualifying instrument service plan or warranty.

Explore service plans

Recommended services for your regulatory needs

Application Requirement Recommended Services
Initial qualification for new instrument or change of service/status I need my instrument qualified before I can use it IQ/OQ
Operational qualification at scheduled intervals I need annual or periodic qualification PM
Requalification following corrective maintenance or major change to instrument I need my instrument qualified to ensure it still operates within OEM specifications after a repair or configuration change PM

Turn to the industry leader

Only Unity Lab Services offers truly comprehensive analytical instrument solutions, including flexible services plans, add-on preventive maintenance, factory-qualified expertise, quality documentation for audit-readiness, corrective maintenance, warranty benefits, and digitally enhanced technical support and service. 

*Terms and Conditions
Unity Lab Services Requalification Guarantee: Should your Thermo Scientific instrument or laboratory equipment require a repair while under a qualifying Unity Lab Services instrument service plan or warranty, we will requalify the repaired instrument or equipment at no additional cost. This guarantee does not cover optional repairs, relocations, consumables, or situations where a qualification test is interrupted due to customer intervention, power loss, or other situation out of the control of a factory-qualified field service engineer. Additional terms and conditions apply. All terms and conditions of service contract and factory warranty apply.

Additional Terms & Conditions:
Terms and conditions apply to Thermo Scientific analytical instruments, including mass spectrometry (LSMS, IOMS), chromatography (GC/GCMS, HPLC, IC/SP), trace elemental (ICPMS, ICPOES, AA), molecular spectroscopy, sample preparation, and discrete industrial analyzer (DIA) instruments where the operational qualification (OQ) has been "added on" to a support plan, basic, or extended warranty. Operational qualifications purchased as a billable service or under a factory warranty do not qualify for the no-cost requalification (RQ) and can be purchased à la carte at list price. Third-party instruments under Unity Lab Services contracts or engagements do not qualify for the no-charge requalification guarantee.

For Thermo Scientific laboratory equipment (centrifuges, cold storage equipment, incubators, shakers, and remote monitoring sensors) under a Total Care Service Support Plan, the requalification guarantee is applicable for the duration of the active contract period. For Thermo Scientific laboratory equipment under original product warranty, the no-charge requalification is valid for up to two years following the original qualification service event. Third-party instruments under Unity Lab Services contracts or engagements do not qualify for the no-charge requalification guarantee.