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Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity™ Lab Services lab equipment service plans offer a 50% faster response and up to 50% remote resolution when compared to customers without a service plan.
Service plan customers also get priority access to our original equipment manufacturer (OEM) trained and certified technical specialists through enhanced remote support tools — you’ll get front-of-the-line service from our experts who know your equipment best. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.
Finally, our service plans ensure you receive annual preventive maintenance to help increase equipment uptime, so you can feel confident that your equipment is performing according to specifications.
The following lab equipment service plans are available for a variety of products, including biosafety cabinets, centrifuges, cold storage, CO2 incubators, water purification equipment and more. One-year and multi-year options are available for service plans. Total Care Warranty is valid for the duration of the factory warranty.
|Total Care service plan & Total Care warranty||Factory Warranty||Compared to no service plan|
|On-site corrective services|
|Priority on-site response commitment*||3 business days||2 business days||Standard response time||Standard response time|
|On-site corrective maintenance||15% discount||•||•||Full charges apply|
|Corrective maintenance repair guarantee||1 year||1 year||Equipment warranty||90 days**|
|Remote diagnostic and repair services|
|Unlimited priority access to technical support||•||•||•||Limited support|
|Priority remote diagnosis and remote repair, when possible||•||•||•||Limited support|
|Preventive maintenance services|
|Prescheduled, on-site preventive maintenance (PM) and PM parts kit
(1/system/year), if applicable
|•||•||Not available||Full charges apply|
|Software and firmware updates during preventive maintenance
|•||•||Not available||Full charges apply|
|Smart connected services‡|
|Real-time 24/7 digital remote monitoring||•||•||Not available||Not available|
|Intelligent health reports with advanced control charting||•||•||Not available||Not available|
|Auto notification of technical support experts to quickly identify and
|•||•||Not available||Not available|
|Loaner equipment, based on availability§||•||•||Not available||Not available|
|Loyalty discount on parts, accessories, and consumables||15% discount||Included||Not available||Not available|
|Access to Unity Lab Services online knowledge bases||•||•||Not available||Not available|
|Discount of on-site or institute-based training, where applicable††||10% discount||10% discount||Not available||Full charges apply|
|Additional services available for purchase|
|Quantifications (IQ/OQ), temperature mapping, and calibration services||10% discount||10% discount||Not available||Full charges apply|
Service plans are currently available in the United States and Europe. Service coverage may vary in certain regions. Please contact your local sales representative for more information about services in your location.
*Guaranteed response time begins once a PO is received and is applicable in the U.S. and Europe. Access restrictions to geographical location, building, or room may invalidate on-site response time commitment. Availability in the U.S. is limited to select cities (subject to change): Ann Arbor; Atlanta; Austin; Baltimore; Boston; Chicago; Cincinnati; Cleveland; Columbus; Dallas; Denver; Des Moines; Detroit; East Bay; El Paso; Hartford; Houston; Indianapolis; Jacksonville; Kansas City; Los Angeles; Madison; Memphis; Miami; Minneapolis/St. Paul; Nashville; New Brunswick, NJ; New York; Orange County; Philadelphia; Phoenix; Pittsburgh; Portland; Raleigh; Richmond; Rochester; Salt Lake City; San Antonio; San Diego; San Francisco; Seattle; St. Louis; Tampa; Washington, D.C. Please contact your local sales representative for more information about services in your location.
**When not under a service plan, corrective maintenance repair guarantee can vary by country
†Upgrades to new versions of software are not included
‡Only available with DeviceLink-enabled equipment
§Loaner equipment is subject to availability in an accessible service depot
††Discount for on-site or institute-based training where applicable
Don’t see what you need? Contact us to discuss additional options that are more customized for your needs.