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By Kelly Huckabone
Implementing change in an organization can be very challenging. If the change is implemented in a way that is controlled and well communicated, it makes it easier for employees to accept the change and for it to stick. Having a mature quality system enables the change agent to use existing tools to assess and implement the change to ensure it is embraced and effective.
There are six key steps for implementing an organization change in a way that will ensure success.
So now that you understand the key steps of implementing an organization change, you should leverage your quality team and quality management system to ensure the change is sustainable. Here is a quick list:
Quality and Change Management should be entwined together, but many organizations make the mistake of approaching them as separate functions. Change can be meaningful and sustainable if implemented using a logical approach. The last thing I would recommend is connect the change to your employees. Help them see the big picture and the positive aspects of the change. Good Luck with your changes!
About the author
Kelly Huckabone is the North American Audit Program Manager who oversees the Unity™ Lab Services internal and external customer and supplier audit programs. Kelly is a certified risk manager, lead auditor with the American Society for Quality (ASQ), and has been conducting audits for over 25 years for different quality systems, including ISO 9001, 13485, and 17025, as well as Health Canada and the FDA.
Contact me at firstname.lastname@example.org if you have any questions.