Contact Us

Building on over 50 years of serving science, the Unity™ Lab Services team delivers consistent, high-quality service and OEM expertise.

Our service solutions—the most comprehensive in the industry—give you the benefits of:

Faster issue resolution and less downtime
Remote resolution in over one-third of cases
Direct access to over 2,000 highly experienced, factory-certified engineers
Proactive, preventive maintenance visits

We offer the following solutions for analytical instruments, molecular spectroscopy instruments and laboratory equipment:

Instrument service plans

Maximize uptime with superior instrument and equipment services and support to help keep your lab up and running

2x faster response*
Proactive annual preventive maintenance
Unlimited enhanced technical support

*Compared with non-contract customers

On-demand services

Putting flexibility first. As the needs arise access the solutions you need when you need them

Installations/Start-up Services
Repairs
Compliance Services
Preventive Maintenance
Spare Parts & Consumables

Enterprise solutions

Customized service offerings and world-class service experts to support labs like your

Asset Management Services
Supply management services
Scientific support services

Please use this form to submit requests for the following product types:

Analytical Instruments (Chromatography and mass spectrometry products)
Molecular Spectroscopy Instruments (NIR, FTIR, Raman, NMR, UV-Vis products)
Laboratory Equipment (Centrifuges, freezers, shakers, incubators, water baths, water purification systems, etc.)

For all other products please contact the Thermo Fisher Scientific team.

If you'd like to connect with us directly for general or technical questions, view our support page. Get Contact Info

What type of inquiry do you have? *

What types of products do you need help with?

Please provide details about the nature of your inquiry

Business Phone *

Job Role *

Email Address *

First Name *

Last Name *

Company *

Street Address *

City *

Zip/Postal Code *

Country *

State / Province *

I agree for the Thermo Fisher Scientific group (thermofisher.com/legalentities) to contact me by e-mail and telephone to inform me of events, products, services and promotions offered in connection with the brands Thermo Scientific™, Applied Biosystems™, Invitrogen™, Gibco™, Ion Torrent™, Unity™ Lab Services, Fisher Scientific™. I can withdraw my consent and unsubscribe at any time by e-mailing reply@thermofisher.com. By submitting my data, I give consent to the collection, processing and use of my personal data in accordance with the Thermo Fisher Scientific Privacy Policy (thermofisher.com/privacypolicy).