Building on over 50 years of serving science, the Unity™ Lab Services team delivers consistent, high-quality service and OEM expertise.

Our service solutions—the most comprehensive in the industry—give you the benefits of:

  • Faster issue resolution and less downtime
  • Remote resolution in over one-third of cases
  • Direct access to over 2,000 highly experienced, factory-certified engineers
  • Proactive, preventive maintenance visits

We offer the following solutions for analytical instruments, molecular spectroscopy instruments and laboratory equipment:

Instrument service plans

Maximize uptime with superior instrument and equipment services and support to help keep your lab up and running

  • 2x faster response*
  • Proactive annual preventive maintenance
  • Unlimited enhanced technical support

*Compared with non-contract customers

On-demand services

Putting flexibility first. As the needs arise access the solutions you need when you need them

  • Installations/Start-up Services
  • Repairs
  • Compliance Services
  • Preventive Maintenance
  • Spare Parts & Consumables

Enterprise solutions

Customized service offerings and world-class service experts to support labs like your

  • Asset Management Services
  • Supply management services
  • Scientific support services

Please use this form to submit requests for the following product types:

  • Analytical Instruments (Chromatography and mass spectrometry products)
  • Molecular Spectroscopy Instruments (NIR, FTIR, Raman, NMR, UV-Vis products)
  • Laboratory Equipment (Centrifuges, freezers, shakers, incubators, water baths, water purification systems, etc.)

For all other products please contact the Thermo Fisher Scientific team.